Our Motive has been to make our customers delighted and Informed. In order to serve our Local and international customers, We try to full fill their orders from our warehouses based in India.
In this effort, we have also partnered with robust shipping partners and these partners have strong foothold and presence across the globe when it comes to shipping the products.
Here we have put all questions below and we have tried to answer them. But you can always reach us by contacting here
Do you ship Internationally?
Yes we ship to every country. however, customs charges may apply in your country, which would be charged to you by your postal service upon arrival in your country.
(However, *PLEASE* make sure your shipping address information is entirely correct to ensure a faster, safer delivery!)
How long does delivery take?
Delivery takes between 4-7 Days for For India and 7-12 Days for International market and it is subject to extraneous factors like courier delays, weather problems and customs hold up etc.
These are estimated delivery times, Vastu Pyramid does not guarantee delivery dates. However we will try our best to deliver your product on time
What payment mode do you accept on your store
We accept gladly all credit | debit cards | wallet right now However we are integrating other payment gateway shortly.
I want to pay at the receipt of the product (Cash On Delivery)
Yes we offer cash on delivery to our Indian customers. But cash on delivery is subject to Pin code available and right address mentioned or confirmed by our executive after receiving the order
Can I cancel my order?
You can only cancel an order within 24 hours of placing it. We cannot cancel an order, once it has been dispatched. You can whatsapp, Email or SMS to cancel your order
"A customer will be permanently banned from the website," if he/she places an order on Cash on Delivery and later rejects it when it arrives
How can I get in touch with your customer service team?
Please email support@vastupyramid.com for any customer service enquiries, Or You can whatsapp, email or SMS us at +91 9717786894
I emailed your customer service team. When should I expect a response?
We aim to respond to all mails within 12-24 Hrs.
I have not received my order confirmation, what should I do?
If you haven't received your order confirmation within 24 hours please contact us and we will look into this. You can mail us at support@vastupyramid.com
Do I need to set up an account to place an order?
No, but we advise you do so we can keep you in the loop with awesome and exciting deals!
What items are returnable? Only applies to Damage product received
- Within 2 days of receipt of your shipment
- In original condition
- Unwashed and Unworn
- In the original packaging
Do You have replacement policies ?
Please read our policy carefully to understand it
Do You exchange the product in case product is damaged or non functional?
Please read our page for this Return Policy
How Can i track my order ?
Once we ship the product against your order, we will update order with tracking link and you will sent the tracking link and id both, so that you can track it at your own
Where you can enter your tracking code and it will let you know. However, we always send an email confirming about your order fulfilment, where you can click on your tracking id and it will also help you track the status of your order.